FAQ


Where are you based?

Bone Machine is based in The Netherlands, Europe

Do you ship internationally?

Yes, we ship worldwide! International shipping is €3.95.

What shipping methods do you use?

We use PostNL for all our orders. International postage is €3.95, postage within the Netherlands is €1.95. Orders get sent out via standard mail (no track and trace). If you would like your order to be send out with a track and trace, contact us, and for the additional cost of €12.05 we can make that happen (€16 is the price set by PostNL).
We are not responsible for any lost items that were sent via standard mail. As soon as the orders get dispatched it's out of our control. No refunds or replacements are given for items that are lost or damaged in transit. 

How long does shipping take?

Orders usually get packed and sent out within 1-2 business days of placing your order.  At this stage, we are unable to send confirmation of shipping emails. So don't stress when you don't receive a notification of dispatch. Please allow for shipping times, which can change depending on your country. 
See the guide below for shipping times.
Dutch Customers: 
Depending on where you are located it takes 1-4 business days for your order to reach you. 
International Customers: 
Orders are send without tracking, and shipping can take 4-12 business days (2-6 within Europe).

Which Payment Methods do you accept?

At the moment, we only accept PayPal.

What currency are you using?

Everything on this site is listed in Euros. 

Do you accept returns, refunds, or exchanges?

Sorry, we do not accepts returns, refunds, or exchanges. However, if you have any concerns about your order, please e-mail us at bonemachineonline@gmail.com and we are happy to answer any questions. 
Please make sure all of your PayPal details (such as your name, address, and email address) are correct and up to date. We are not responsible for for any mishappenings with orders (such as an order being sent to the wrong address) due to incorrect information. 

What's your email address?

You can send emails to bonemachineonline@gmail.com. However, the easiest way to contact me is through the contact form on the website. Please do not send emails to my PayPal email address, this is only used for payments and rarely gets checked for emails. 

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